How do I book?

BA Sports has now moved to a paperless system. This means that all registers, children and parents' details, accident forms and payments are all online.

If you have booked with us previously, but have not used our services since January 2018, you will unfortunately need to re-register with the new system. To help you through this we have created an easy step-by-step guide below:

- click BOOK on basportstar.co.uk You will be taken to MagicBooking system.
- Register an account. Check your email inbox/junk/spam for a verification email to activate your account. Click the link within.
- Login and enter ALL information including your details, your child(ren)'s details, allergy and medical info, doctor's details etc. It is an Ofsted requirement that you MUST enter 3 emergency contacts, or you will be prohibited from progressing further.
- Choose your preferred Holiday Camp location. You can now place a booking.
-Tick box of child/ren you wish to book.
- Select a date and choose "check availability", then "add more dates" if you wish to choose more days.
- Click "checkout" and then either pay a small deposit so that you can pay by instalments, use a voucher code, card payment or tick the box "tax free childcare/childcare vouchers" if you prefer. Click "Apply".
- Ensure you have accepted our T's & C's.
- To make payments at any point or to cancel your booking just head to "my account". Click on your booking to manage it.

If paying by childcare vouchers please use your booking reference number as the reference. Once these payments are received by us we will update your booking as "cleared". If you do not make payment or your payment has not cleared before your child attends the Holiday Club then your booking may be cancelled. Your account will show as "overdue" or "in debit" and you will be prevented from making subsequent bookings.
-If your account is significantly overdue then an automatic charge will be applied to your account. This is applicable at 10% of the total money owed.

Is BA Sports Ofsted registered?

Yes, BA Sports register all our Holiday Camps with Ofsted.

We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of children.

Is lunch provided?

No. Parents must send children in with a packed lunch, including enough snacks and drinks to last the day.

We operate a strict no nuts policy due to allergies.

Are BA Sports staff DBS checked? What qualifications do they have?

Yes, ALL staff working for BA Sports hold enhanced DBS certificates that are renewed annually.

We also have a minimum requirement that at least one member of staff onsite has a Level 3 Paediatric First Aid certificate, however, we are working towards ensuring every staff member has this.

Many of our staff members have extensive experience or qualification in childcare. We have nursery workers with NVQ's in childcare, SENCO, Team Teach, Swimming teachers & Qualified lifeguards. All our staff have a passion for sports and love working with children.

What should my child bring on the day?

Please provide your child with snacks, a packed lunch and drinks. Please note that due to allergies we operate a "No Nuts policy". Please ensure you provide an ice or cool pack with your child's lunch as well. Suitable clothing should be worn for children to be comfortable moving around in. A warm sweater should be provided for outside play.
During the hotter weather please ensure your child brings a hat and sun cream.

Can my child be in the same group as a friend, brother or sister if they are different ages?

BA Sport Star Holiday Clubs have activities suitable for all ages and we are able to accommodate mixed age groups for most activities. Therefore if your child would like to be grouped with friends or family they can choose to do so.

Does BA Sports work to an adult to child ratio?

BA Sports ratios are as follows:
over 8's 1:30
under 8's 1:15

How do I pay?

We take most methods of payment, including childcare vouchers, all major debit/credit cards, PayPal and you can also pay via instalments if you book far enough in advance (all payments must be cleared by 48hours before the start of your booking).

Unfortunately, we no longer accept cash or cheque payments.

NB - please ensure your account is cleared before the start of Camp otherwise you may incur fees, and/or may be prohibited from booking further sessions with us.

Where do I find the code for my Childcare Vouchers?

Child Care Vouchers

Computershare: 0023156411
Edenred: P21048977
Faircare: BASP0616
Sodexo: 845509 postcode SL5 9QX
Care4: 01991079
Allsave: CBASPOR
Kiddivouchers: S183917K
Busy Bees Benefits: Basportstar
Gemelli: BA3116
Caboodle (formerly Salary Exchange): BA Sports
Co-Operative Childcare Benefits: 85115631
RG Childcare: 67709296518
Fideliti: BAS023C
Apple: CA00008646
We are also registered with Tax-Free Childcare: Basportstar Ltd
Remember: If booking online using Childcare Vouchers, please select 'Childcare Vouchers' at the checkout and ensure "apply" is ticked.

Do you offer discounts?

Yes! An automatic sibling discount of 10% will be applied to all bookings of more than one child.
An automatic discount of 10% will also be applied to weekly bookings.
If you follow us on Facebook we sometimes offer additional special offers too.

When trying to log in it's saying my account is closed?

A common problem customers face when registering a new account is because they have not verified their account.

Once you've registered, you will receive an activation email. Locate this (check spam or junk) and click the link to verify. This will then allow you to log in.

Do you take 4 year olds?

BA Sports can take 4 year old children for up to 4 hours at a time, including an hour for lunch. Ofsted guidelines state that children aged 4 years old can do no more than 4 hours of physical activity per session.

Can my child attend if they are over 12 years old?

Yes, children of all ages over 4 years are welcome to attend a BA Sports Club. We suggest an upper age band of 12 just as an advisory limit. This is due to many older kids not wanting to mix much with younger ones. However, we understand most parents will still want some form of childcare for early teens so we can cater for them too.

We will usually give older children the role of "helper" to give them some responsibility and they can also achieve a Sports Leadership Award. Please contact Barry for more information on this at barry@basportstar.co.uk

Can I change my booking?

You can book and cancel any dates yourself by logging into your account. However, once a booking has been placed, if you make an error such as wrong time or want to extend your day you will need to cancel the whole day and then rebook.

Any bookings that you ask us to cancel or book for you is subject to a £1.00 booking fee.

What happens if i need someone else to pick up my child?

BA Sports is now enforcing a Collection Password Scheme.
When creating your account you will be asked to use a password. If you need somebody else to collect your child from our Clubs then that person will need to provide our staff team with the collection password before the child is released into their care.

Following strict Ofsted safeguarding guidelines this password system will now be used at every collection time.

Why do children at BA Sports watch films?

At BA Sports although we run a primarily active and energetic timetable, we also recognise the importance of rest and downtime. This is why at breaks and lunch time the children will relax with a snack and drink (brought in from home) with an animated film. The film helps children to "switch off" and recharge - as for kids staying 8am to 6pm daily rest time is valuable.

Don't worry, children will not be spending hours in front of the screen. It's purely during our brief periods of downtime.

What happens if i'm late to collect my child?

Please inform us by text or phone call on 07876829907 / 07502431693 to let us know.

Staff will need to be paid for staying on later, therefore charges will be incurred for all late collections.

These are charged at £5 per 5 minutes.

My account is in debit, it is not letting me book further sessions, what do I do?

If your account as showing as in debit, it means you owe payment on your account. This will mean you are no longer able to book further sessions with BA Sports until your account is cleared.

If you are having difficulty paying please get in touch.

What if my payment hasn't cleared until after my children have attended Camp?

Please ensure you transfer your childcare voucher payments in good time as from Easter 2018 we will be charging a late payment fee.

Do you have space availability?

You can easily check the space availability for your chosen session by logging into your account. Select "book", choose your desired day and select "check availability" - this will allow you to see whether a session is full or available to book.

Do you offer refunds?

BA Sports does not offer cash refunds. However, we offer 100% of the booking value as credit on your account. This has no time limit so you can use it against a Holiday Club booking at a location, day and time of your choice.
Please refer to our T's & C's for more details.

Do you have an office?

Unlike most of our competitors BA Sports is just a small family-run business, operating from our home address.

It is just Barry and Sarah running the company. Barry works as a Sports Coach during term time and Sarah is also full-time mum to 4 children. Despite this we always try to ensure we respond to emails and phone calls quickly and endeavour to resolve any queries or requests as soon as we can.

Please be patient with us during busy periods (i.e. summer holidays).